Service Manual
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00 Key Summary of NAMANE
1️⃣ NAMANE Card is a “Prepaid Card” that can be loaded without opening a bank account
2️⃣ Public Transportation + Payment at Online/Brick and Mortar Stores
3️⃣ Design the front of the card however you want
4️⃣ Card is issued without an age requirement
5️⃣ You can load/check card balances through the ‘NAMANE’ APP
02 Where to Purchase a Card
1️⃣ NAMANE Cards can be purchased in-app/Kiosks/emart24 convenience stores
2️⃣ When purchased in-app, please allow up to 2 to 4 business days for delivery, straight to the mailbox (No signature required)
3️⃣ Check the NAMANE Kiosk location in the NAMANE APP > Locate ‘Kiosk Locations’ in Menu
04 Child/Youth Public Transportation Discount Registration
1️⃣ Child/Youth cards must be registered as a discount card, before using as a transportation card to allow the discount
2️⃣ Transportation discount registration can be done on the RailPlus website
3️⃣ Enter Transportation Number located on the back of the card
4️⃣ Transportation income tax deduction for Child/Youth can be applied when minor’s name is registered on the RailPlus website, then selected for a discount
05 Where to Load the Card
1️⃣ Easiest to load in the NAMANE App
2️⃣ Loading with cash can be done at NAMANE Card Kiosks, subway stations, or at CU, emart24, StoryWay locations
3️⃣ Pay Balance/Transit Balance can be transferred regardless of where it was loaded
4️⃣ Pay Balance/Transit Balance is limited to 500,000 KRW each
08 Loading the Card Using a kiosk
1️⃣ Pay Balance/Transit Balance can be loaded at NAMANE Kiosk
2️⃣ Pay Balance/Transit Balance Balance can be transferred In-App
3️⃣ Cash Deposit Fee is 0 KRW
4️⃣You can find locations of NAMANE Kiosks on the NAMANE APP
5️⃣ Pay Balance/Transit Balance limit is 500,000 KRW each
09 Card Usage
1️⃣ You can pay using your Pay Balance by IC Chip at brick and mortar stores
2️⃣Transit Balance can be used on buses, subways, and/or trains
3️⃣ You will get push notifications through the app when using Pay Balance
4️⃣ Online payments can be done through the ISP/Paybooc App
5️⃣ Pay Balance/Transit Balances are easily transferable between each other
10 Online Payment
1️⃣ To enable online payment, go to Personal Authentication -> Card Registration -> Use Payment
2️⃣ Users under the age of 14 can pay online after parent/guardian certification.
3️⃣ Select ‘Credit/Debit Card’ when paying online and then pay through the ISP/Paybooc APP
4️⃣ For more information, Check ‘NAMANE APP’ > ‘Online Payment Registration’ > ‘How To Use Online Payment’
16 Lock Card
1️⃣ ‘Lock Card’ can be used to temporarily lock a card in case of loss/theft.
2️⃣ Cards can be used again normally after being unlocked.
3️⃣ Even if you choose to temporarily lock your card, you can still use the 'Pay Card History' / 'Pay Card Auto Top-Up Request' / 'Report Loss' / 'Unlock Card' features
19 Applying for an Income Tax Deduction
1️⃣ You can apply for an income tax deduction through customer service
2️⃣ Personal information may be requested by customer service for income tax deductions
3️⃣ Payments will be deducted after proof of income tax deduction
4️⃣ Transportation discount registration can be done on the RailPlus website
21 Coupons
1️⃣ Two types of Namane coupons: a free card coupon (QR) and a card top-up coupon.
2️⃣ A card top-up coupon can be used after registering the card in the app.
3️⃣ A card top-up coupon can reload in the 'Coupon' Menu or can reload by selecting 'Coupon' payment method from 'Pay Card Top-up'.
4️⃣ A free card coupon (QR) is only available for offline use at kiosks located nationwide.