18 Refund Pay Balance

📝 4 Line Summary

[1] If more than 60% of the Pay Balance is used, you can request a refund

[2] ‘Customer Center’ > ‘Request a Refund’ > Enter Information

[3] Refunding a card takes approximately 7 business days

[4] If you don't have a Korean account, you can apply for a refund through Cash Pickup.

✅ Apply for a Refund (If you have a Korean account)

[1] At the menu, go to ‘Customer Service’ > ‘Refund’

[2] Please select the card you would like a refund for.

[3] After entering your information, proceed with ‘Verify’

✓ Full Name

✓ Bank(KR)

✓ Account Number

[4] Select ‘Request’.

[5] Application complete! The refund will proceed within 2 to 7 business days.

❗️ CASE. If you don't have a Korean account.

  • If you don't have a Korean account, you can get a refund through Cash Pickup.

  • If the balance is more than 20,000 won, you can get a refund, and the refund fee is 7,000 won.

  • The refundable countries are as follows.
    China, Japan, Cambodia, Hong Kong, Singapore, Vietnam, Malaysia, Philippines, Thailand, Indonesia, Bangladesh, Indonesia, Mongolia, England, France, Germany, Australia, Canada, the United States

  • Refund will be made at the exchange rate based on the confirmed date of the refund, not the date of application for refund

  • If you are not a refundable nationality, please contact the customer center.

✅ Apply for a Refund (If you don't have a Korean account)

[1] At the menu, go to ‘Customer Service’ > ‘Refund’

[2] Please select the card you would like a refund for.

[3] After entering your information, proceed with ‘Verify’

✓ Full Name

✓ Select “No Korean bank account”

✓ Reason for refund (If you are a Creatrip user, please enter your Creatrip ID.)

[4] Select ‘Request’.

[5] Application complete!  Cash pick-up information will be delivered via your registered email.

[6] Please pick up the refund in a way that is notified by email.

✅ How to cash pick-up
[1] Go to a participating Western Union agent location.
[2] Bring your ID and MTCN (We will send you your MTCN information by email).
[3] You will receive your cash.

 

The location of the bank where cash pickup is possible can be found on the website below.
https://www.westernunion.com/us/en/find-locations.html

 

🛑 Notes on Requesting a Card Refund for Creatrip user

Customers who have used the charging ticket purchased from Creatrip should fill out the Creatrip ID in the Reason for Refund input box.

✅ Pay Balance Refund History

[1] At the menu, go to ‘Customer Service’ > ‘Refund’

[2] Select ‘Refund List’.

[3] You can check the status of a refund.


✅ Notes on Requesting a Card Refund

※ Refund may take up to 7 business days.

※ You can only refund Pay Balances on the NAMANE APP, for inquiries about the Transit Balance, contact Rail Plus. 

※ Refund of the Pay Balance can be applied for when more than 60% of the Pay Balance has been used after the most recent deposit.

※ Refund limit per person per month is up to 500,000 KRW.
※ Refunds for abnormal purposes (money laundering, etc) may be restricted accordingly based on company regulations, and investigation may be required from government agencies.

※ For a refund, please apply to an account so that your identity can be verified. Kakao Bank Mini Accounts (Starting with 7777) cannot be authenticated, and you cannot refund a request with this account.